All transaction are subject to the following terms and conditions:

  1. All products ordered must be legal to be exported from USA, and legal to be imported into Malaysia.
  2. You are not allowed to order any prohibited and restricted items. Doing so may get your account banned.
  3. The following are sample of prohibited and restricted items that must be avoided:
  • Alcohol, Cigarette, Coffee.
  • Animal and Agricutural – Living animals, fish or plants; seeds, soil, and other agricultural products.
  • Flammable – Nail polish, paints, oils, lighters and matches.
  • Currency, Stamps & Coins – Cash, checks, money orders, bank drafts, collectible stamps and coins.
  • Perishable Foods
  • Furs, Skins, Animal Parts
  • Hazardous Materials – Chemicals, explosives, fuels and fertilizers.
  • Medications
  • Perfumes & Colognes
  • Political & Pornography
  • Pressurized Cans – Pressurized cans of any type like hairspray, shaving cream and bug spray.
  • Tactical Equipment – Night-vision goggles, lock-pickers, optical scopes, laser sites, broadcast receiver etc.
  • Vitamins/ Supplements
  • Weaponry & Parts – Guns, gun replicas, gun components & parts, paintball guns & paintballs, stun-guns, ammunition etc.
  1. All item imported are subject to duty and tax regardless of the item value.
  2. Final price adjustment may occur for unfamiliar items due to duty and tax amendment by Royal Custom of Malaysia.
  3. We are not responsible of any restricted item seized by the custom due to missing/incomplete permits or documentation.
  1. Final price adjustment may happen to less common item and. This can be happen due to duty and tax amendment by custom and inaccurate weight estimated by buyer.
  2. By using our service, buyer are requires to clear-off any pending balance in the event of final price adjustment. We hold the right to keep the item until the item is fully paid. Final price adjustment are most likely happen due to:
  • Duty and tax amendment – New type of item such as latest invention, minor parts or unfinished products, small industry or custom made products for very specific purpose, special tools and equipment usually have vague custom tariff code which is used to calculate duty and tax. These unfamiliar item may subject to 5-20 percent adjustment from the estimated duty value (not from the final price) .
  • Inaccurate shipping weight input by customer will be subjected to additional charges. Extra 1 lb (450 gram) is subject to USD6 (RM27) for international shipping + 6% tax and RM6 for domestic shipping.
  1. Moderate Handling – All product ordered must be able to withstand moderate care handling by courier company. We do our best to protect the goods by adding kilos of padding, however damage during the transit is beyond our control.
  2. Damaged goods – Damaged goods will not be refunded except mistakes made by our side. Please avoid buying fragile items except with appropriate packaging.
  3. Missing goods – Missing item will be refunded or replaced.
  1. Delivery Time – Delivery time 8-16 working days is based on normal operation.
  2. Common Delay – The most common reasons for delay (1) USA or Malaysia public/state holiday. (2) The seller ships late. (3) Item detained by USA export department. All of them are beyond our control and we are not responsible for the delay

Last update: 9 June 2016.